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Get Error When Attempting To Create An Item Instance Manually For Particular Serial Number (Doc ID 1619017.1)

Last updated on MAY 18, 2020

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Create an instance in Oracle Installed Base Agent User > Item Instance

Provide item and serial number. While saving the instance, you get the following error:

Passed Serial Number (&serial_number) violates uniqueness with in Inventory Items.

After furhter investigation the same it is discovered that the item/serial number already has an instance in the system.  If an End Date is added to expire the new instance with the same serial number and instance is saved, the error presists.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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