My Oracle Support Banner

Transaction Workbench: Customer Contacts Do Not Default Onto AR Invoice In R12 (Doc ID 1619294.1)

Last updated on MAY 15, 2018

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

In 11i, contacts assigned at the customer level and customer account site level defaulted onto the Contact field in the Bill-To adress for manually entered invoice in Receivables.
In R12, the same contacts do not default onto the invoice.


The workaround is to update the customer before entering the invoice and setting a role of 'Bill-to' on the contact that should appear on the invoice.
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.