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MFS Multi-platform Apps Only Works With Employees, Not Supplier Contacts (Doc ID 1619377.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Multiplatform iOS General

ACTUAL BEHAVIOR
---------------
When running the Manages Mobile Users concurrent program to create field service multi-platform users we get the following error message:

ERROR MESSAGE
----------------------
"Creating User: <USER_NAME> language: US
Responsibility ID: <RESPONSIBILITY_ID> Application ID: 883
User NOT CREATED: User <USER_NAME> is not an employee
Creating User: <USER_NAME> language: US
Responsibility ID: <RESPONSIBILITY_ID> Application ID: 883
User NOT CREATED: User <USER_NAME> is not an employee
"

In all other applications (field service wireless, field service laptop etc.) for use of field service by technicians, user can create, schedule to, dispatch jobs to supplier contact CRM resources and groups, and those resources can use the standard applications to accept, work on and debrief jobs.

The Mobile Field Service MultiPlatform application  doesn't allow 'Supplier Contacts' to be set up and use the app.


EXPECTED BEHAVIOR
-----------------------
Expect the Oracle Field Service Multi-Platform application will allow 'Supplier Contacts' to be set up and use the app.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Already existing - Field Service Technicians who are "Supplier Contacts"
1. Setup Oracle Field Service Multi-Platform, as per the configuration guide available on Oracle support
2. Try to create multi-platform users for "Supplier Contacts"
3. Receive error message.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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