Transactions Workbench: Changing Customer on Transaction Header After Deleting Invoice Line Error - This Action Has Been Blocked to Avoid Inaccurate Accounting Entries

(Doc ID 1619926.1)

Last updated on APRIL 04, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Attempting to change a Customer on the Transaction Header after deleting the invoice line and receive the following error:

This action has been blocked to avoid inaccurate accounting entries. Please contact Oracle Support Services.

Steps to Reproduce:
Responsibility:  Receivables
Navigation:  Transactions > Transactions
Create an invoice with a line
Before completing the invoice, you decide it is the wrong customer
Delete the line and save.

Go back to Transaction Header
Change the Customer Number and save it.
Error occurs

NOTE: If the same steps are performed WITHOUT saving in between (after deleting the line), it does not give the error.

Cause

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