Auto-Acknowledgement Emails from Email Center have corrupted special characters. Manual Emails using the same template display correctly. (Doc ID 1620060.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

Actual Behavour

When Email Center sends an auto-acknowledgement email containing special characters, the email is sent but the special characters are shown corrupted.


There is no issue when the same template is used to send an email manually through Email Center.


Expected Behavour

When Email Center sends an auto-acknowledgement email containing special characters, the email is sent and the special characters are shown correctly.

Cause

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