Not Able To Deliver RMA Stuck At Awaiting Return Disposition Status / Nothing Happens After Search on RCVTXERT Form / Form Hangs
Last updated on JUNE 01, 2016
Applies to:
Oracle Inventory Management - Version 11.5.10.2 to 12.2.4 [Release 11.5.10 to 12.2]Information in this document applies to any platform.
Symptoms
Find specific Return Material Authorization with line status of " Awaiting Return Disposition " cannot be delivered.
When trying to find the RMA line on RCVTXERT Receiving Transactions form nothing happens as the Find screen fails to return the RMA line and the form freezes.
Steps
The issue can be reproduced at will with the following steps:
. Navigate to Receiving / Receiving Transactions RCVTXERT form
In Find Receiving Transactions form
In Customer tab
Search for RMA Number and clik on Find Button/
Nothing happens.
. Run HTMomse11i.sql script from <Note 133464.1> or Receiving Data Collection Script from <Note 402245.1>
See
OE_ORDER_LINES
LINE_ID 33779202
FLOW CODE AWAITING_RETURN_DISPOS
RCV_TRANSACTIONS
TRANSACTION_ID PARENT_TRANSACTION_ID TRANSACTION_TYPE TRANS_TYPE OE_LINE_ID SRC_DOC_CODE
10759956 -1 RECEIVE 33779202 RMA
10759962 10759956 ACCEPT 33779202 RMA
10802173 10759962 CORRECT 33779202 RMA
Cause
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