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Collector Changed at Customer Profile is not Assigning New Collector to Work Items of the Old Collector (Doc ID 1620612.1)

Last updated on MAY 01, 2018

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Automatic work items are not re-assigned at the time the customer profile at account and site level is changed to a new collector.
This needs to be manually done in the collections screen for each work item.

Is there any automated process in Collections to re-assign those open work items to the new collector once the profile is changed?
 

Cause

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