Collector Changed at Customer Profile is not Assigning New Collector to Work Items of the Old Collector
Last updated on SEPTEMBER 15, 2016
Applies to:Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
Automatic work items are not re-assigned at the time the customer profile at account and site level is changed to a new collector.
This needs to be manually done in the collections screen for each work item.
Is there any automated process in Collections to re-assign those open work items to the new collector once the profile is changed?
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