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DEBRIEF: Saving Labour Errors With "This Update Operation Is Not Allowed" (Doc ID 1620620.1)

Last updated on MAY 29, 2020

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Debrief / Field Service Report

When attempting to enter labour debrief for a child task that makes the total amount of debriefed time larger than the value for scheduler parameter "Effort for determining Tasks longer than Shift (in minutes)", the following error occurs.

ERROR
-----------------------
This update operation is not allowed for the task xxx, because it is either a parent or child task or a task longer than shift.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. create an SR with a task longer than 1 shift
2. Schedule the task through scheduling advice
3. The task is split up in parent (the original task) and child tasks (the ones actually getting assigned) per shift
4. Debrief a child task with labour with total amount of debriefed time larger than the value for scheduler parameter "Effort for determining Tasks longer than Shift (in minutes)"

Cause

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In this Document
Symptoms
Cause
Solution
References


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