Contact Name is Grayed Out in the Interaction Wrap Up Window of Advanced Collections (Doc ID 1620660.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
iexprof.odf 120.8.12010000.5
iexutil.odf 120.30.12010000.24
IEXCULIB.pld 120.59.12010000.36
IEXRCALL.pld 120.80.12010000.34

Symptoms

Contact field is greyed out in the interaction wrap up window of Advanced Collections.

Cause

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