Receipts Workbench: Reversal of Receipt Failing and Will Not Reverse Due to Data Issues (Doc ID 1620728.1)

Last updated on JANUARY 18, 2017

Applies to:

Oracle Receivables - Version 11.5.10.2 to 12.1.3.4 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
Unable to Reverse Receipt

Symptoms

When within the Receipts Workbench and query Receipt, when trying to Reverse Receipt the Form will not allow receipt to be reversed.

Step To Reproduce:
Responsibility:  Receivables Manager
Navigation:  Receipts>Receipts

1. Query Receipt in Question
2. Click on Reverse Button at bottom of Form.
3. Receipt accounting out of balance and will not Reverse.

Cause

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