Profile Options 'Service: Auto Closure of Service Request' and 'Service: Service Request Auto Close Status' Not Working When Set At Responsibility Level
(Doc ID 1621178.1)
Last updated on DECEMBER 09, 2020
Applies to:Oracle Teleservice - Version 126.96.36.199 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
On : 12.1.3 version, Service automation
Service Requests are not getting closed automatically after the SR tasks are closed
This happens if the profiles 'Service: Auto Closure of Service Request' and / or 'Service: Auto Closure of Service Requests' are set on Responsibility level
If set on Site level , the auto close functionality works
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