Profile Options 'Service: Auto Closure of Service Request' and 'Service: Service Request Auto Close Status' Not Working When Set At Responsibility Level (Doc ID 1621178.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service automation

ACTUAL BEHAVIOR
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Service Requests are not getting closed automatically after the SR tasks are closed

This happens if the profiles 'Service: Auto Closure of Service Request' and / or  'Service: Auto Closure of Service Requests' are set on Responsibility level

If set on Site level , the auto close functionality works

Cause

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