Last updated on SEPTEMBER 06, 2016
Applies to:
Oracle Teleservice - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]Information in this document applies to any platform.
Symptoms
On : 12.1.3 version, Service automation
ACTUAL BEHAVIOR
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Service Requests are not getting closed automatically after the SR tasks are closed
This happens if the profiles 'Service: Auto Closure of Service Request' and / or 'Service: Auto Closure of Service Requests' are set on Responsibility level
If set on Site level , the auto close functionality works
Cause
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