Profile Options 'Service: Auto Closure of Service Request' and 'Service: Service Request Auto Close Status' Not Working When Set At Responsibility Level
(Doc ID 1621178.1)
Last updated on FEBRUARY 20, 2019
Applies to:
Oracle Teleservice - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]Information in this document applies to any platform.
Symptoms
On : 12.1.3 version, Service automation
ACTUAL BEHAVIOR
---------------
Service Requests are not getting closed automatically after the SR tasks are closed
This happens if the profiles 'Service: Auto Closure of Service Request' and / or 'Service: Auto Closure of Service Requests' are set on Responsibility level
If set on Site level , the auto close functionality works
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |