Customer Shows as Delinquent, But has No Delinquent Invoices
(Doc ID 1622544.1)
Last updated on MAY 19, 2023
Applies to:Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
When viewing customers in IEXRCALL (Collections Agent -> Collections), some customers are showing as delinquent, but have 0 delinquent invoices.
The customer remains delinquent, even after the Delinquency Management Engine is run (Scoring Engine Harness 2).
Steps to Reproduce:
Responsibility: Collections Agent
View customers that shows a delinquent, but have no invoices open invoices.
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