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In iSupport the Quick Find results are showing the data from the default party instead of the active party (Doc ID 1622600.1)

Last updated on JULY 21, 2020

Applies to:

Oracle iSupport - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Homepage

ACTUAL BEHAVIOR
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In iSupport, the Quick Find functionality for Installed Base is not registering the party switch and always show the IB Instances from the party that is defined as the default party.

EXPECTED BEHAVIOR
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The Quick Find should show the IB Instances from the active party, not the default party.

STEPS
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The issue can be reproduced at will with the following steps:
1. In an environment with multiple parties, configure muti-party access for iSupport
2. In iSupport use the Quick Find to look for Installed Base records.
3. The results shows the IB instances that belong to the party that is defined as the default party.
4. Using Switch Party switch to another party.
5. The Quick Find continue showing the Installed Base instances that belong to the default party, not the active party.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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