Bill_To And Ship_To Not Printing Correctly On Depot Repair Traveler (Doc ID 1622652.1)

Last updated on MAY 19, 2020

Applies to:

Symptoms

On : 12.1.3 version, Repair Execution

ACTUAL BEHAVIOR
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The Ship To address and Bill To address In Depot Repair Traveler has been swapped around.
For example, in Repair Order form, the Bill To Address is shown as Address1 and Ship To Address is shown as Address2.
But in Depot Repair Traveler, the Bill To Address is shown as Address2 and Ship To Address is shown as Address1.

EXPECTED BEHAVIOR
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Expect the Ship To address and Bill To address In Depot Repair Traveler to be the same as that shown in Repair Order Form.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a new Service Request and Repair Order where the Bill To Address and Ship To Address are different.
2. Run the Depot Repair Traveler Report.
3. Check the Depot Repair Traveler Concurrent Program Output.

Changes

Cause

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