Customer Form Issue: Automatic Matching Rule Set Defaults Value AutoRuleSet-1 (Doc ID 1622745.1)

Last updated on OCTOBER 13, 2022

Applies to:

Symptoms

Attempting to update the customer data in Customer page on the site profile tab.  The Automatic Matching Rule Set field defaults to AutoRuleSet-1 and cannot be removed.

When you attempt to NULL the field and save, the following error is received:

Error - Automatic Matching Ruleset is invalid -> Select a valid value.

Steps to Reproduce:
Responsibility:  Receivables
Navigation:  Customers > Customers > Query customer
Go To:  Site Details
Click on Profile
Automatic Automatic Matching Rule Set Defaults Value is NULL
Make any type of change
Automatic Matching Rule Set Defaults Value AutoRuleSet-1
Click Apply
Error occurs

Changes

<Patch 7660309> introduced a new field, AUTOMATIC MATCHING RULE Set, on the Customer Account profile tab in AR standard customers.
This field is used for a new Receipts function of AUTOMATIC MATCHING RULE Set

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.