Statement Print Issue: Draft Statement is Showing Blank Information for Some Customer Accounts (Doc ID 1624052.1)

Last updated on AUGUST 24, 2016

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Attempting to print a Draft Statement cycle and find that some customers that have an outstanding balance are not appearing on the statement. 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms