When Trying to Process the Administrative Life Event Using Participation Process: Scheduled, Receive Error "APP-PAY-07699: A recurring entry already exists" (Doc ID 1624682.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On 12.1.2 version in Oracle Advanced Benefits,

When attempting to process a scheduled life event for one person, the following error occurs:

ERROR
-----------------------
APP-PAY-07699: A recurring entry already exists.

LOG FILE MESSAGE
-----------------------
HR_7699_ELE_ENTRY_REC_EXISTS
A recurring entry for standard already exists for this assignment.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Using the responsibility US Super HRMS Manager.
2. Navigate to Processes and Reports > Submit Processes and Reports > Single Request.
3. Submit Request Name "Participation Process: Scheduled" with the following parameters:
-Effective Date: DD-MMM-YYYY
Detect Temporal Events: Age, Service, Compensation...
Validate: Commit
Person Name:
Person Type:
Program Name:
Life Event Occurred Date:
Plans not in Program: No
Only Programs: No

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms