Unable To Calculate Price Due to Error in Pricing Routine: QP_Process_Other_Benefits.Process_PRG (Doc ID 1624750.1)

Last updated on JULY 19, 2017

Applies to:

Oracle Order Management - Version 11.5.10.0 and later
Oracle Advanced Pricing - Version 11.5.10 and later
Information in this document applies to any platform.
OEXOEORD - Sales Order Form
Order Import
Buy One Get One
B1G1
BOGO

Symptoms

On : 12.0.0 version, Pricing, Discounting & Charges

When attempting to price the line, the following error occurs.

ERROR
-----------------------
Error(s) occured in oracle Pricing:
Routine: QP_Process_Other_Benefits.Process_PRG
User-Defined Exception


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Orders, Returns > Sales Orders
3. Click on the Line Items
4. Do Actions > Price Line
Error message is shown

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Unable to calculate Price

Cause

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