Advanced Collections: Reassign Dispute Completes with Error in Credit Memo Workflow - Error ORA-06502: PL/SQL: Numeric Or Value Error ORA-06512: At APPS.WF_NOTIFICATION (Doc ID 1625537.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In R12.1.3:

Attempting to reassign a Notification for a Dispute, in Advanced Collections, and receive the following error:

Error:
ORA-06502: PL/SQL: numeric or value error ORA-06512: at "APPS.WF_NOTIFICATION", line 4512 ORA-06512:'.

Steps to Reproduce:
Responsibility: Collections Manager
Navigation: Oracle Applications > Notification Details
Click the [Reassign] button of Notification page
Radio button - Transfer Notification ownership
Delegate Response - options  
Click on [submit]
Error is raised

Changes

 None

Cause

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