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Customer Support: Agent Dashboard: Note Type Is Not Displayed On History Tab (Doc ID 1625876.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Customer Support - Version 12.0.6 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.0.6 version, Update Service Request

ACTUAL BEHAVIOR
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The Note Type is not displayed on History Tab on the Update Service Request page.

This makes the Notes history section difficult to read.

Cause

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