Transactions Workbench: Complete a Credit Memo Generates an Error - A Cash Application is Being Made Against a Transaction with Zero Line Amount Basis (Doc ID 1626614.1)

Last updated on AUGUST 24, 2016

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Attempting to create a Credit Memo on one line of the Invoice being credited and press the 'Complete' button.
Then, you attempt to incomplete the Credit Memo and change the line description. Once the 'Complete' is selected, the following error occurs:

Error:
A cash application is being made against a transaction with zero line amount basis, please contact Oracle support.

Responsibility: Receivables
Navigation:  Transactions > Credit transactions

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms