FS HTML Debrief Screen Error: Encountered An Unexpected Error (Doc ID 1626692.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Debrief / Field Service Report

When attempting to create Debrief in HTML Debrief page the following error occurs.

ERROR
-----------------------
 Encountered an unexpected error

Exception Details.

  oracle.apps.fnd.framework.OAException: Application:  FND: Message Name: FND_NO_TRANSACTION_ID
at oracle.apps.fnd.framework.webui....

 
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open a SR
2. Open a Task
3. Click on Debrief button, open the Debrief HTML Page, try to create Debrief

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use Debrief properly

Cause

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