Transactions Workbench: Saving a Transaction Completes with Error - An Unexpected Error Has Occurred. Please Contact Your System Administrator (Doc ID 1627036.1)

Last updated on FEBRUARY 08, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Attempting to save a Transaction and receive the following error:

An unexpected error has occurred. Please contact your system administrator.

The Debug Log Shows as follows:

ZX.PLSQL.ZX_PRODUCT_INTEGRATION_PKG 1 ... E: Override Tax Rate =
ZX.PLSQL.ZX_PRODUCT_INTEGRATION_PKG 1 ... E: Party Flag =
ZX.PLSQL.ZX_PRODUCT_INTEGRATION_PKG.dump_tax_info_rec.END 2 ZX_PRODUCT_INTEGRATION_PKG.dump_tax_info_rec(-)
ZX.PLSQL.ZX_PRODUCT_INTEGRATION_PKG 1 EXCEPTION(process_tax_rec_f_sql in loop)
ZX.PLSQL.ZX_PRODUCT_INTEGRATION_PKG 1 SQLCODE -20001Error Message ORA-20001: APP-AR-11526: EXCEPTION(NO_DATA_FOUND): jl_zz_tax.calculate
ZX.PLSQL.ZX_PRODUCT_INTEGRATION_PKG 1 #NAME?
ZX.PLSQL.ZX_PRODUCT_INTEGRATION_PKG.process_tax_rec_f_sql 6 -20001: ORA-20001: APP-AR-11526: EXCEPTION(NO_DATA_FOUND): jl_zz_tax.calculate
ZX.PLSQL.ZX_PRODUCT_INTEGRATION_PKG.calculate_tax_lte 6 -20001: ORA-20001: APP-AR-11526: EXCEPTION(NO_DATA_FOUND): jl_zz_tax.calculate
ZX.PLSQL.ZX_API_PUB.ADD_MSG.BEGIN 2 ZX_API_PUB: ADD_MSG()+
ZX.PLSQL.ZX_API_PUB.ADD_MSG.END 2 ZX_API_PUB: ADD_MSG()-
ZX.PLSQL.ZX_PRODUCT_INTEGRATION_PKG.calculate_tax_lte.END 2 ZX_PRODUCT_INTEGRATION_PKG.calculate_tax_lte(-)
ZX.PLSQL.ZX_PRODUCT_INTEGRATION_PKG.calculate_tax 6 Errored out when calculate tax.
ZX.PLSQL.ZX_PRODUCT_INTEGRATION_PKG.calculate_tax.END 2 ZX_PRODUCT_INTEGRATION_PKG: calculate_tax (-)
ZX.PLSQL.ZX_SRVC_TYP_PKG.CALL_LTE 1 LTE calculate tax returned errors. Return_Status = U
ZX.PLSQL.ZX_API_PUB.CALCULATE_TAX 1 ZX_API_PUB: CALCULATE_TAX:ZX_SRVC_TYP_PKG.calculate_tax returned errors
ar.plsql.arp_etax_util.delete_tax_lines_from_ar 1 return status service = U
ar.plsql.ARP_ETAX_SERVICES_PKG.Calculate_tax.end 2 ARP_ETAX_SERVICES_PKG.Calculate_tax(-)
ar.resource.EXCEPTION 4 EXCEPTION(NO_DATA_FOUND): jl_zz_tax.calculate
ar.resource.EXCEPTION 1 An unexpected error has occurred. Please contact your system administrator.

Cause

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