The Universal Work Queue (UWQ) is Not Displayed in the Collections Agent Responsibility, but it is Displayed in the Receivables Manager Responsibility
(Doc ID 1627071.1)
Last updated on SEPTEMBER 23, 2021
Applies to:
Oracle Advanced Collections - Version 12.1.3 and laterInformation in this document applies to any platform.
Business is run at Account level.
Symptoms
The Universal Work Queue is not Displayed in the Collections Agent responsibility, but it is displayed in the Receivables Manager responsibility.
For Example:
UWQ from Collections Agent responsibility:
My Tasks: 2
Delinquent customers 0
Marketing Lists
Broken Promises: Customer
strategy Work items: Customer
UWQ from Receivables Manager responsibility:
Strategy work item account: 4
Broken promises: Account: 0
Delinquent Accounts 4
My tasks 2
Marketing list 0
Cause
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In this Document
Symptoms |
Cause |
Solution |