The Universal Work Queue (UWQ) is Not Displayed in the Collections Agent Responsibility, but it is Displayed in the Receivables Manager Responsibility

(Doc ID 1627071.1)

Last updated on OCTOBER 24, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
Business is run at Account level.

Symptoms

The Universal Work Queue is not Displayed in the Collections Agent responsibility, but it is displayed in the Receivables Manager responsibility.

For Example:
UWQ from Collections Agent responsibility:
My Tasks: 2
Delinquent customers 0
Marketing Lists
Broken Promises: Customer
strategy Work items: Customer

UWQ from Receivables Manager responsibility:
Strategy work item account: 4
Broken promises: Account: 0
Delinquent Accounts 4
My tasks 2
Marketing list 0

Cause

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