The Universal Work Queue (UWQ) is Not Displayed in the Collections Agent Responsibility, but it is Displayed in the Receivables Manager Responsibility
(Doc ID 1627071.1)
Last updated on SEPTEMBER 23, 2021
Applies to:Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
Business is run at Account level.
The Universal Work Queue is not Displayed in the Collections Agent responsibility, but it is displayed in the Receivables Manager responsibility.
UWQ from Collections Agent responsibility:
My Tasks: 2
Delinquent customers 0
Broken Promises: Customer
strategy Work items: Customer
UWQ from Receivables Manager responsibility:
Strategy work item account: 4
Broken promises: Account: 0
Delinquent Accounts 4
My tasks 2
Marketing list 0
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