Different Date Formats In Oracle Main Application And In MFS Laptop Application (Doc ID 1627428.1)

Last updated on APRIL 30, 2016

Applies to:

Oracle Mobile Field Service - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, General / Laptop

ACTUAL BEHAVIOR
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If the users enter a date in a DFF in the main application in format "YYYY/MM/DD HH:MM:SS”, the data flows to MFS Laptop with “DD-MON-YYYY HH:MM:SS” format.

But when users try to enter the date in the same DFF in “DD-MON-YYYY HH:MM:SS” format in MFS Laptop they are not allowed. They are forced to enter the date in "YYYY/MM/DD HH:MM:SS” format.


STEPS
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The issue can be reproduced at will with the following steps:
1. Profile 'ICX: Date format mask' is set to "YYYY/MM/DD HH:MM:SS” at site level.
2. Enter the date in the DFF field in same "YYYY/MM/DD HH:MM:SS” format.
3. Login to MFS Laptop and check the DFF field: it is displayed as “DD-MON-YYYY HH:MM:SS” and not as "YYYY/MM/DD HH:MM:SS”.
4. When trying to update the DFF field in MFS even if it is displayed as “DD-MON-YYYY HH:MM:SS”, it will only accept format "YYYY/MM/DD HH:MM:SS”.

Cause

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