R12: Why Can't User Change Customer On Top Task in R12 Within A Project? (Doc ID 1627767.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Goal

R12.1.3 Projects - user cannot change customer on Top Task

In 11i the following process was being used:

1. Project exists with funding / agreement in place.
2. Reverse funding on existing agreement
3. Update existing customer on the project and changes "Relationship" on existing Customer from "Funder/Debtor" to "Managing Agent"
4. Add a second customer to the project, sets that one's "Relationship" to "Funder/Debtor".
5. Save the changes
6. Go to Tasks > Detail > Select Top Task A > Options > + Billing Information > Billing Setup
7. From the "Task Billing Setup" Screen. select the 2nd customer and save changes.

This worked fine in 11i (11.5.10.2) and effectively changed the top task customer.

In a newly upgraded 12.1.3 system, that field is read-only and the user cannot change it.
 

Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.