AME - Error: 404 NOT FOUND An error occurred while retrieving Oracle Applications Help Information. (Doc ID 1628004.1)

Last updated on DECEMBER 21, 2016

Applies to:

Oracle Approvals Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, User Interface in All instances.

When online 'Help' is clicked from Approvals Management responsibility, the pop up 'Help' window shows below error.


ERROR

404 NOT FOUND
An error occurred while retrieving Oracle Applications Help Information.
Help target US/PER@lapprovergroups could not be found.



STEPS
The issue can be reproduced at will with the following steps:

1. Gone into responsibility to 'Approvals Management Business Analystl' > Business Analyst Dashboard.
2. Selected a transaction type and clicked on Setup to go to 'Approver Groups' TAB.
    Clicked on 'Create' to create a new approver group and entered details for the approver group.

    Then clicked on 'Help' button on Menu and the below error throws above error instead of Oracle Applications documentation.



Cause

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