CUM Org Level "Bill To/Ship From" Is Not Processing The Schedule (Doc ID 1628263.1)

Last updated on AUGUST 02, 2017

Applies to:

Symptoms

On : 12.0.4 version, Demand Processor Related Issue

When attempting to process Shipping schedule,
the following error occurs.

ERROR
-----------------------
1.
ScheduleType ==> SHIPPING

record_return_status ==> FALSE
  Exiting GETLATESTCUM - GetLatestCum (0 seconds)
  error: rlm_nocum_rec
  Exiting VALIDATEWITHOUTCUMREC - EXCEPTION: RLM_NO_ACTIVE_CUM (0 seconds)

Process Status ERROR

2.
Demand Processor Exceptions Report
Schedule Num: xxTEST1 Type: Shipping Purpose: Replace

Warning :: Processing rules at this level are set up for Cum management
and there are no lines with item detail type of CUM in the schedule.

Error :: There is no active Cum key for this line, and no lines with item
detail type of CUM in the schedule. This situation could cause a failure
when calculating the cum after Ship Confirm. Please create a cum key and rerun the schedule.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. We want to use the CUM Org Level "Bill To/Ship From" such that CUMs are organized from one SHIP FROM to all the BILL-TOs of the customer.
2. I also created the Trading Partner setup for the BILL-TO site such that the site appears in the CUM Key Creation screen and used that bill-to site to create the Sales order
3. Demand Processor Exceptions Report shows
Schedule Num: xxTEST1 Type: Shipping Purpose: Replace

Warning :: Processing rules at this level are set up for Cum management
and there are no lines with item detail type of CUM in the schedule.

Error :: There is no active Cum key for this line, and no lines with item
detail type of CUM in the schedule. This situation could cause a failure
when calculating the cum after Ship Confirm. Please create a cum key and rerun the schedule.
4. Debug logfile shows
ScheduleType ==> SHIPPING

record_return_status ==> FALSE
  Exiting GETLATESTCUM - GetLatestCum (0 seconds)
  error: rlm_nocum_rec
  Exiting VALIDATEWITHOUTCUMREC - EXCEPTION: RLM_NO_ACTIVE_CUM (0 seconds)

Process Status ERROR

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot accomplish business need.

Cause

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