Customers Workbench: Unable to Update the Reciprocal Check Box for Customer Relationships in the Customers Page (Doc ID 1628455.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In R12.1.3:

You are attempting to update the Reciprocal check box, for Customer Relationships, in the Customers form and find it is read-only and does not allow updates.

Steps to Reproduce:
Responsibility:  Receivables
Navigation:  Customers > Customers
-Query for customer that has reciprocal relationship
-Click on the Account Details icon.
-Select the Relationships tab
-Note that the 'Reciprocal' check box is grayed out.

Cause

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