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MFS Laptop Mapped Problem/resolution Code Is Not Available In LOV (Doc ID 1628474.1)

Last updated on FEBRUARY 28, 2019

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, MFS Laptop

ACTUAL BEHAVIOR
---------------
After mapping the Problem/Resolution Codes to item, it works in Forms, but in MFS Laptop, the Problem Code LOV is still empty

EXPECTED BEHAVIOR
-----------------------
Expect the Problem/Resolution Code mapping working in MFS Laptop

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Map the Problem/Resolution Codes to an item
2. Sync to MFS Laptop and check the Problem Code LOV

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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