Service Request Form: Task Planned Effort Calculated As Zero When Entering/Changing the Scheduled End Date for a Task
(Doc ID 1628848.1)
Last updated on JULY 21, 2020
Applies to:
Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
On : 12.1.3 version, Service Request Form -> Task Tab
ACTUAL BEHAVIOR
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When entering the scheduled end time, the Planned Effort value is updated to 0 (zero).
EXPECTED BEHAVIOR
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Expect the correct Planned Effort to be calculated and displayed.
STEPS
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The issue can be reproduced at will with the following steps:
1. In the Task tab, create a task
2. Enter the Scheduled Start and End times,
3. Planned Effort field is automatically updated to zero.
Changes
Upgraded to 12.1.3.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |