Service Request Form: Task Planned Effort Calculated As Zero When Entering/Changing the Scheduled End Date for a Task
(Doc ID 1628848.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
On : 12.1.3 version, Service Request Form -> Task Tab
ACTUAL BEHAVIOR
---------------
When entering the scheduled end time, the Planned Effort value is updated to 0 (zero).
EXPECTED BEHAVIOR
-----------------------
Expect the correct Planned Effort to be calculated and displayed.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. In the Task tab, create a task
2. Enter the Scheduled Start and End times,
3. Planned Effort field is automatically updated to zero.
Changes
Upgraded to 12.1.3.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |