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PSON Details Page Shows All Blank Values For "Credit" Transaction (Doc ID 1629063.1)

Last updated on MAY 18, 2020

Applies to:

Oracle Payments - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Clicking PSON number for a credit card settlement transaction, opens the page fine but all fields were blank.

WHAT WORKS
---------------
Normal "Settlement" transactions are working fine.

EXPECTED BEHAVIOR
-----------------------
Expect to see refund details.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to EBS with a Payments Administrator responsibility.
2. On Funds Process Manager Home Page, click one of Settlement Batch Reference to see batch details.
3. From "Transaction", click Payment System Order Number (PSON) that's tied with Transaction Type of "Credit".
4. Page opens up fine (no errors) but all fields are blank.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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