Unable Open 'Contract Terms' Page Via 'Purchase Order' Form

Last updated on JUNE 01, 2016

Applies to:

Symptoms

On : 12.1.3 Production

When attempting to add Contract Authoring Terms to a Purchase Order, the following error occurs.

ERROR
-----------------------
oracle.apps.fnd.framework.OAException: This request was not processed as the request URL OA.jsp%3Fpage%3D%2Foracle%2Fapps%2Fokc%2Fterms%2Fwebui%2FTermsStructurePG%26language_code%3DUS%26docType%3DPO_STANDARD%26
docID%3D94656%26docVersion%3D0%26mode%3DUPDATE%26validString%3DINCOMPLETE%252C0%252CNULL%26docNum%3Dabc%26
intPartyContactId%3D2166%26extPartyId%3D3030%26extPartySiteId%3D584%26OkcContractLayoutTemplateCode%3DOKCTERMS%26
OkcLayoutTmplAppName%3DOKC%26DOC_LAYOUT_TEMPLATE_CODE%3DCopy%20of%20PO_STANDARD_XSLFO%26
DOC_LAYOUT_TMPL_APP_NAME%3DPO%26DocumentName%3DStandard%2520Purchase%2520Order%2520abc%252C%25200%
26orgId%3D677%26CallFromForm%3D%27Y%27%26_ti%3D1118804599 contained potentially illegal or un-encoded characters.
Please try again by submitting a valid URL or contact your systems administrator for assistance.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

   1. Navigation: Purchasing Super User >> Purchase Orders >> Purchase Order Summary >> Click on the 'New PO' button
   2. Enter the desired PO information
   3. Click on the 'Terms' button
   4. Enter the desired Contract Terms
   5. Save the changes
   6. Click on the 'Author Contract Terms' button
   7. Click the 'OK' button on the message box
   8. Receive the reported error

BUSINESS IMPACT
-----------------------
Due to this issue, cannot complete Purchase Orders.

Cause