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Customers Workbench: Entering a VAT Number on a Customer Profile Error - 505 Internal Server Error (Doc ID 1629387.1)

Last updated on MARCH 03, 2019

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Receivables Uptake of EBTAX

Attempting to add or update a Registration Regime and VAT Number to a customer profile and receive the following error:

505 Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Steps to Reproduce:
Responsibility:  Receivables
Navigation:  Customers > Tax Profile

This issue occurs with Internet Explorer and prevents to log into the application using IE.
If you clear the cache, you can use IE again.
You can also log back into the application using a different browser (ie. Firefox).




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