Last updated on APRIL 03, 2017
Applies to:Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.
The following error occurs when running QA check after upgrading from 11i to R12. The error happens for contracts that have credit card information entered.
ORA-06502: PL/SQL: numeric or value error: NULL index table key value in Package IBY_FNDCPT_TRXN_PUB Procedure Create_Authorization
key value in Package IBY_FNDCPT_TRXN_PUB Procedure
(COMMUNICATION_ERROR) in Package IBY_FNDCPT_TRXN_PUB Procedure Create_Authorization
IBY_FNDCPT_TRXN_PUB Procedure Create_Authorization
Steps to reproduce:
1. Go to (R) Service Contracts Manager (N) Contract Administration > Launch Pad
- search for an upgraded entered status contract which has Credit Card as the payment type and open it
2. Go to the Actions menu and select 'Check QA'
- the QA check errors with the above error message.
11i to R12.1.3 upgrade.
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