ORA-06502, 'NULL index table key value in Package IBY_FNDCPT_TRXN_PUB' Error When Running Service Contract QA Check (Doc ID 1629400.1)

Last updated on APRIL 03, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

The following error occurs when running QA check after upgrading from 11i to R12.  The error happens for contracts that have credit card information entered.

Error:
ORA-06502: PL/SQL: numeric or value error: NULL index table key value in Package IBY_FNDCPT_TRXN_PUB Procedure Create_Authorization
key value in Package IBY_FNDCPT_TRXN_PUB Procedure
Create_Authorization

(COMMUNICATION_ERROR) in Package IBY_FNDCPT_TRXN_PUB Procedure Create_Authorization
IBY_FNDCPT_TRXN_PUB Procedure Create_Authorization

Steps to reproduce:
1. Go to (R) Service Contracts Manager (N) Contract Administration > Launch Pad
- search for an upgraded entered status contract which has Credit Card as the payment type and open it
2. Go to the Actions menu and select 'Check QA'
- the QA check errors with the above error message.

Changes

 11i to R12.1.3 upgrade.

Cause

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