RTI - Electronic P60 Not Displaying in Self Service - Adobe error "Adobe Reader could not open" (Doc ID 1629512.1)

Last updated on JUNE 07, 2017

Applies to:

Oracle HRMS (UK) - Version 12.1.3 and later
Information in this document applies to any platform.
*** Checked For Currency on 14-AUG-2015***

Goal

Trying to open the P60 from Self service but we are getting the following error :

ADOBE READER error
==================

Adobe Reader could not open 'eP60[1].pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).
 

Solution

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