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How to Prevent Duplicate Entries for Serial Numbers in the Same Contract Line of a Service Contract (Doc ID 1630130.1)

Last updated on JULY 11, 2019

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

NOTE: In the images below and/or the attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance). Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

In Service contracts, Find that the System allows entering the same Serial number 2 times in the same contract and under the same line.
Ideally the System should provide a warning or error for duplicate entry.

It only provides a warning when running QA Check at the end of the authoring process.

How can one complete the process without the risk of entering duplicate serial numbers?
How can the System stop the Contract being sold in the same period twice for same serial number, Same line and in the same contract?


 

Solution

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In this Document
Goal
Solution


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