MFS Laptop JBO-27022 Error When Opening Web-to-go In Client Laptop for One User (Doc ID 1631031.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Mobile Field Service - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 26-AUG-2016**

Symptoms

On : 11.5.10.2 version, General / Laptop

When attempting to open the MFS Laptop application for one specific user, the following error occurs.

ERROR
-----------------------

JBO-27022: Failed to load value at index 1 with java object of type oracle.jbo.domain.Date due to java.lang.IllegalArgumentException.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. install the MFS laptop for this specific user (other users have no issue)
2. After the initial synchronization, try to login to access the dashboard. The error pops up immediately.

 

Often this error is a java problem - solved by setting java home to 1.5 and try again, but when it only happens for one or a specific number of users while for other users it works fine - using the same laptop - the issue must be data related rather than platform/technology related.

Cause

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