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Is It Possible To Create A Link Between A New Copied SR And The Original Service Request In The HTML Service Request Form? (Doc ID 1631408.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.2.1 and later
Information in this document applies to any platform.

Symptoms

When copying a SR in the CSZ module, a link does not exist nor can one be made between the original SR and the copied SR.  Can a link be created that appears in the, 'Related Tickets' section?

Steps To Reproduce:
1. Open SR. Action Menu --> Option:Copy Service Request --> Go.
2. New SR does include a link to the original SR.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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