Is It Possible To Create A Link Between A New Copied SR And The Original Service Request In The HTML Service Request Form?
(Doc ID 1631408.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 12.2.1 and later
Information in this document applies to any platform.
When copying a SR in the CSZ module, a link does not exist nor can one be made between the original SR and the copied SR. Can a link be created that appears in the, 'Related Tickets' section?
Steps To Reproduce:
1. Open SR. Action Menu --> Option:Copy Service Request --> Go.
2. New SR does include a link to the original SR.
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