My Oracle Support Banner

Is It Possible To Create A Link Between A New Copied SR And The Original Service Request In The HTML Service Request Form? (Doc ID 1631408.1)

Last updated on AUGUST 14, 2023

Applies to:

Oracle Teleservice - Version 12.2.1 and later
Information in this document applies to any platform.

Symptoms

When copying a SR in the CSZ module, a link does not exist nor can one be made between the original SR and the copied SR.  Can a link be created that appears in the, 'Related Tickets' section?

Steps To Reproduce:
1. Open SR. Action Menu --> Option:Copy Service Request --> Go.
2. New SR does include a link to the original SR.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.