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Unable To Submit User Registration In iSupport After Implementing SSO (Doc ID 1631836.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle iStore - Version 12.1.1 and later
Information in this document applies to any platform.



After implementing SSO  when attempting to create a new iSupport User  after entering the required fields and selecting submit the following error occurs :-

Prior to SSO being implemented using the same url new iSupport Users were successfully created without error


 An unexpected error occurred. Please contact your System Administrator

View source shows:-

java.sql.SQLException: ORA-20001: An unexpected error occurred. Please contact your System Administrator
ORA-06512: at "APPS.IBE_USER_PVT", line 276
ORA-06512: at line 1

at _ibeCRgpBusinessCreate._jspService(



1. Launch browser to access iSupport
2. Select Register
3 Enter mandatory fields
4. Submit
5. Error occurs


 Implemented SSO


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