Unable To Submit User Registration In iSupport After Implementing SSO
(Doc ID 1631836.1)
Last updated on DECEMBER 05, 2019
Applies to:Oracle iStore - Version 12.1.1 and later
Information in this document applies to any platform.
After implementing SSO when attempting to create a new iSupport User after entering the required fields and selecting submit the following error occurs :-
Prior to SSO being implemented using the same url new iSupport Users were successfully created without error
An unexpected error occurred. Please contact your System Administrator
View source shows:-
java.sql.SQLException: ORA-20001: An unexpected error occurred. Please contact your System Administrator
ORA-06512: at "APPS.IBE_USER_PVT", line 276
ORA-06512: at line 1
1. Launch browser to access iSupport
2. Select Register
3 Enter mandatory fields
5. Error occurs
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In this Document