Unable To Submit User Registration In iSupport After Implementing SSO (Doc ID 1631836.1)

Last updated on MAY 11, 2017

Applies to:

Oracle iStore - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

--Problem

After implementing SSO  when attempting to create a new iSupport User  after entering the required fields and selecting submit the following error occurs :-

Prior to SSO being implemented using the same url new iSupport Users were successfully created without error

--Error

 An unexpected error occurred. Please contact your System Administrator

View source shows:-

java.sql.SQLException: ORA-20001: An unexpected error occurred. Please contact your System Administrator
ORA-06512: at "APPS.IBE_USER_PVT", line 276
ORA-06512: at line 1

..
at _ibeCRgpBusinessCreate._jspService(_ibeCRgpBusinessCreate.java:1119)
...

 

--Steps


1. Launch browser to access iSupport
2. Select Register
3 Enter mandatory fields
4. Submit
5. Error occurs


Changes

 Implemented SSO

Cause

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