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Customer Credit Snapshot Error - Terminated by Signal 6 - MSG-00001: After Call XLA_MO_REPORTING_API.Initialize (Doc ID 1631873.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Reports Issues

Attempting to run the Customer Credit Snapshot Report (ARXCCS) and receive the following error:

ERROR
-----------------------
emsg:was terminated by signal 6
Enter Password:
MSG-00100: DEBUG: p_reporting_entity_id: 2021
MSG-00001: After Call XLA_MO_REPORTING_API.Initialize
MSG-00100: DEBUG: ps: AND (ps.org_id IS NULL OR EXISTS ( SELECT /*+ */ 1 FROM hr_organization_information org_info WHERE ps.org_id = org_info.organization_id AND org_info.org_information_context = 'Operating Unit Information' AND org_info.org_information3 = TO_CHAR(2021)))
MSG-00100: DEBUG: ps: AND (PARAM.org_id IS NULL OR EXISTS ( SELECT /*+ */ 1 FROM hr_organization_information org_info WHERE PARAM.org_id = org_info.organization_id AND org_info.org_information_context = 'Operating Unit Information' AND org_info.org_information3 = TO_CHAR(2021)))
MSG-00100: DEBUG: ad: AND (acct_site.org_id IS NULL OR EXISTS ( SELECT /*+ */ 1 FROM hr_organization_information org_info WHERE acct_site.org_id = org_info.organization_id AND org_info.org_information_context = 'Operating Unit Information' AND org_info.org_information3 = TO_CHAR(2021)))
MSG-00100: DEBUG: su: AND (site_uses.org_id IS NULL OR EXISTS ( SELECT /*+ */ 1 FROM hr_organization_information org_info WHERE site_uses.org_id = org_info.organization_id AND org_info.org_information_context = 'Operating Unit Information' AND org_info.org_information3 = TO_CHAR(2021)))
MSG-00100: DEBUG: Reporting Entity Name: Inogen Ledger
MSG-00100: DEBUG: Reporting Level Name : Ledger
MSG-00100: DEBUG: Customer Name (Low):
MSG-00100: DEBUG: Customer Name (High):
MSG-00100: DEBUG: Q - Customer Name (Low):
MSG-00100: DEBUG: Q - Customer Name (High):
MSG-00100: DEBUG: Customer Number (Low):
MSG-00100: DEBUG: Customer Number (High):
MSG-00100: DEBUG: Q - Customer Number (Low):
MSG-00100: DEBUG: Q - Customer Number (High):
MSG-00100: DEBUG: Collector Name (Low):
MSG-00100: DEBUG: Collector Name (High):
MSG-00100: DEBUG: Collector Name (MIN): Ali Perry
MSG-00100: DEBUG: Collector Name (MAX): Shannon Kennedy
MSG-00100: DEBUG: coll_name_low:
MSG-00100: DEBUG: coll_name_high:
#
# A fatal error has been detected by the Java Runtime Environment:
#
# SIGSEGV (0xb) at pc=0xf5b84db2, pid=21684, tid=3684416400
#
# JRE version: 6.0_25-b06
# Java VM: Java HotSpot(TM) Server VM (20.0-b11 mixed mode linux-x86 )
# Problematic frame:
# C [libde.so.0+0xdedb2] double+0x1ea
#

Cause

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In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
 Still Have Questions?
References


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