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iSupport: Need to Modify "How May We Help You?" Bin from Home Page (Doc ID 1631915.1)

Last updated on JULY 21, 2020

Applies to:

Oracle iSupport - Version 12.0.6 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.

Goal

For the responsibility "iSupport Business User", we need to remove the seeded "Create Service Request" page and display a custom page "XXCustom Service Request" instead.

Tried the steps as listed in Note 1457948.1, but issue persists.
Created new menu and updated the "Oracle iSupport: Menu Name for support resources bin on home page" profile at responsibility level with new menu, but it still is pointing to the seeded jsp.

Solution

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In this Document
Goal
Solution
References


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