Sales Person Name Not Shown on Contract Workbench Sales Credits Tab (Doc ID 1632098.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3,
ACTUAL BEHAVIOR
---------------
Sales Person is not shown on the Service Contract page (Sales Credits tab) in Contracts Administrator Workbench.

EXPECTED BEHAVIOR
-----------------------
Expected to see the sales person name as it appears on the sales credits window on the service contract authoring form.

STEPS
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The issue can be reproduced at will with the following steps:
1. (R) Service Contracts Manager
2. (N) Contract Administration -->Administrator Workbench
3. Search for an active contract and navigate to Sales Credits tab
- the salesperson name is not displayed.

Cause

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