My Oracle Support Banner

Dunning Work Items for Pre-Delinquent Customers Are Going Directly to Skip Status (Doc ID 1633249.1)

Last updated on FEBRUARY 12, 2019

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When processing strategies for pre-delinquent customers, the dunning working items are going to 'Skip' status, instead of processing.  Delinquent customers work correctly.   This occurs after applying patch 17638929 and in the following file version:

iexpstmb.pls      120.19.12010000.26

Steps to Reproduce:

Responsibility: Collections Agent
Navigation
: Collections

  1. Try to send a dunning work item, for a pre-delinquent customer.  The workflow updates it to Skip status.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.