Dunning Work Items for Pre-Delinquent Customers Are Going Directly to Skip Status
(Doc ID 1633249.1)
Last updated on FEBRUARY 12, 2019
Oracle Advanced Collections - Version 12.1.3 and later Information in this document applies to any platform.
When processing strategies for pre-delinquent customers, the dunning working items are going to 'Skip' status, instead of processing. Delinquent customers work correctly. This occurs after applying patch 17638929 and in the following file version: