Dunning Work Items for Pre-Delinquent Customers Are Going Directly to Skip Status
(Doc ID 1633249.1)
Last updated on MAY 01, 2018
Applies to:Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
When processing strategies for pre-delinquent customers, the dunning working items are going to 'Skip' status, instead of processing. Delinquent customers work correctly. This occurs after applying patch 17638929 and in the following file version:
Steps to Reproduce:
Responsibility: Collections Agent
- Try to send a dunning work item, for a pre-delinquent customer. The workflow updates it to Skip status.
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