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Dunning Work Items for Pre-Delinquent Customers Are Going Directly to Skip Status (Doc ID 1633249.1)

Last updated on MAY 01, 2018

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When processing strategies for pre-delinquent customers, the dunning working items are going to 'Skip' status, instead of processing.  Delinquent customers work correctly.   This occurs after applying patch 17638929 and in the following file version:

iexpstmb.pls      120.19.12010000.26

Steps to Reproduce:

Responsibility: Collections Agent
Navigation
: Collections

  1. Try to send a dunning work item, for a pre-delinquent customer.  The workflow updates it to Skip status.

Cause

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