AME EAM : Workflow For Multiple Approval Is Not Working (Doc ID 1633617.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On EAM - Enterprise Asset Management, 12.1.3 version, Work Execution

ACTUAL BEHAVIOR
-----------------------
After approving EAM Work Order release, the Work Order status is still in pending.

EXPECTED BEHAVIOR
-----------------------
After approval, the work order should be in status Released (not Release - Pending)


workflowapproved.log displays the following error:

ERROR

----------
Within the Log Error Procedure . . .
Scope: R
Entity Index: 1
Error Level: 1
Error Status: E
Other Status: E
Other Message:
Business Object: EAM
Finished logging messages . . .
Finished extracting other message . . .
Other Message generated:
24-FEB-14 11:51:55 EAM_PROCESS_WO_PUB.PROCESS_WO : End===============================================================
Dumping Message List :
Number of Messages = 1
Entity Id: WO
Entity Index: 1
Message: EAM_PROCESS_WO_PVT : Process WO ORA-20160: Encountered an error while getting the ORACLE user account for your concurrent request.

Contact your system administrator.
ORA-06512: at "APPS.ALR_WIP_DISCRETE_706_51380_UAR", line 1
ORA-0

 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create WO and set it to Release (it will go to Pending approval)
2. Approve the WO (serial way with 2 approvers)
3. WO is still in pending.

 

Cause

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