AME EAM : Workflow For Multiple Approval Is Not Working

(Doc ID 1633617.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.


On EAM - Enterprise Asset Management, 12.1.3 version, Work Execution

After approving EAM Work Order release, the Work Order status is still in pending.

After approval, the work order should be in status Released (not Release - Pending)

workflowapproved.log displays the following error:


Within the Log Error Procedure . . .
Scope: R
Entity Index: 1
Error Level: 1
Error Status: E
Other Status: E
Other Message:
Business Object: EAM
Finished logging messages . . .
Finished extracting other message . . .
Other Message generated:
24-FEB-14 11:51:55 EAM_PROCESS_WO_PUB.PROCESS_WO : End===============================================================
Dumping Message List :
Number of Messages = 1
Entity Id: WO
Entity Index: 1
Message: EAM_PROCESS_WO_PVT : Process WO ORA-20160: Encountered an error while getting the ORACLE user account for your concurrent request.

Contact your system administrator.
ORA-06512: at "APPS.ALR_WIP_DISCRETE_706_51380_UAR", line 1


The issue can be reproduced at will with the following steps:
1. Create WO and set it to Release (it will go to Pending approval)
2. Approve the WO (serial way with 2 approvers)
3. WO is still in pending.



Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms