Cannot Recall Partially Approved AGIS Batch having Two Recipients : You have encountered an unexpected error (Doc ID 1633984.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

Oracle General Ledger - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, AGIS General Ledger

ACTUAL BEHAVIOR
---------------
Cannot Recall Partially Approved Batches.

In the case of split AGIS batch, between two different intercompany organisations then the "RECALL" button is not available at the header level.

In this case, go to the "Update" AGIS page in the OUTBOUND PAGE and try to "Recall" any one individual transaction to resubmit for approval.
When do this the Transaction being recalled is also rejected and the following error occurs:
"You have encountered an unexpected error
."
This is the expected functionality.

EXPECTED BEHAVIOR
-----------------------
Expect that the partially approved / split batch can be recalled or resubmitted without rejecting the transactions
There might be one transaction in the batch which is approved or transferred to Receivables and another transaction might be stuck in "Received" status.

Cause

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