Service Contracts: Entitlement Search is Not Consistently Finding All Eligible Covered Items or Products (Doc ID 1634453.1)

Last updated on DECEMBER 01, 2015

Applies to:

Oracle Service Contracts - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

IN service Contract, find that on Entitlement Search, no expected results are displayed on some searches.

Actual Behavior:
Service Contracts: Entitlement Search Is not consistently finding all eligible covered items or products.

Expected Behavior:
Search results related to search criteria.

Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Navigate to Entitlement Search
2. Enter Serial number search criteria
3. Execute search
4. No results are shown

Cause

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