Field Service: When Scheduling a Task, It Automatically Searches For Plan Options (Doc ID 1635326.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version and higher, Dispatch Center

ACTUAL BEHAVIOR
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when invoking the scheduling advice window to assign a task, it automatically executes a search and presents search options. In earlier releases, it would open with the search parameters first and not start the search automatically.

EXPECTED BEHAVIOR
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expect to be able to set search parameters first, as in previous releases (e.g. 12.0.4)

STEPS
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The issue can be reproduced at will with the following steps:
1. create a task and query it in Dispatch Center
2. Right click on the task and select Schedule
3. Scheduling advice window opens and starts search automatically

Cause

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