Unable to Select a Value for Bill "Refnum Qualifier" When Adding COPY REFNUMS FROM SELL SIDE SHIPMENT Agent Action (Doc ID 1635971.1)

Last updated on JULY 20, 2024

Applies to:

Symptoms

While trying to setup an automation agent that would copy the reference numbers from the SELL SHIPMENT to the BILL, when trying to add an action of COPY REFNUMS FROM SELL SIDE SHIPMENT on Associated Object SELL SIDE SHIPMENT TO BILL, only the From Refnum Qualifier allows to select a valid value. The drop-down list for the To Refnum Qualifier appears shrunk and cannot be accessed to select a value.

Expect the drop-down list for the To Refnum Qualifier to appear correctly and to allow the user to select the desired value.

The issue can be reproduced at will with the following steps:

1. Nav: Business Process Automation -> Agents and Milestones -> Automation Agent.
2. Push the New (B). In the Agent Header page, enter a value for Agent ID and select Agent Type as SELL SIDE SHIPMENT.
3. Click View/Enter Actions.
In the Actions tab, push Add Action.
In the Agent Action Selection page, enter the following information:
  Action = COPY REFNUMS FROM SELL SIDE SHIPMENT
  Associated Object = SELL SIDE SHIPMENT TO BILL
  From Refnum Qualifier = <desired value>
Notice that the drop-down list for To Refnum Qualifier cannot be opened to select a value.

Cause

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