My Oracle Support Banner

Service Request Form: Not Possible To Update the Currency Field For Charge Lines (Doc ID 1636554.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

 On 12.1.3: Service Request form, Charges Tab.

 

Find that it is not possible to change the Currency field for a charge line.  The field displays the default currency from the price list, but cannot be changed.

The price list is a multi-currency price list, expected is that the currency field can be changed to one of the other currencies available for this price list.

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.